Customer Success Resume Guide — Retention and Expansion

Customer success resumes should show you keep customers happy and growing revenue.

Quantify retention: 'Owned a book of 60 enterprise accounts, maintaining a 95% net revenue retention.'

Show expansion: 'Grew assigned accounts by $1.5M ARR through upsells and cross-sells.'

Include onboarding: 'Built a 30-day onboarding playbook that lifted time-to-value from 45 to 21 days.'

Use CS vocabulary: NRR, GRR, churn, expansion, renewal, adoption, health score, QBR, playbook, CSAT.

Mention tools: Gainsight, ChurnZero, Salesforce, Intercom, Zendesk.

Show advocacy: 'Converted 6 enterprise customers into case studies and references used in sales.'

Demonstrate cross-functional work: 'Partnered with product to funnel customer feedback into 10 roadmap features.'